About Us

The Insight Group was founded in 1986 by a team of hospitality experts intent on taking ‘the mystery shopping’ industry to a new level of sophistication with precise observations, insightful evaluations and actionable recommendations for hotel management.


A licensed, investigative consulting firm, The Insight Group is dedicated to providing the hospitality industry with balanced reporting of customer service, quality assurance and employee cash handling integrity.

“I have used the Insight Group’s services in all four of the hotels where I have been controller since 1992. Each report is 100% accurate and maintains the standards of each hotel. The agents are extremely discreet, very knowledgeable and professional.” – Grand Hyatt Atlanta, GA

The success and efficiency of your business is our first priority. We look forward to the opportunity to become your hospitality evaluation services provider.
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