From reservations to room service, we are there for you with custom quality assurance evaluation packages that meet your needs and budget.

From a comprehensive evaluation of all hotel departments to a focused survey of only food and beverage venues, our flexible menu of services can be tailored to any specifications.

Please contact us for a free customized quote to evaluate:

  • Bars and Lounges
  • Restaurants
  • F&B Counter Retail
  • Coffee Cart
  • In-Room Dining
  • Premium Private Lounge Services
  • Guest Services
  • Reservations

  • Front Desk
  • Housekeeping
  • Engineering
  • Fitness Center
  • Beach Rentals
  • Property Inspections
  • Conflict Resolution
  • Golf Course Protocols

  • Spa Facilities & Treatment Quality
  • Retail Venues
  • Doorman
  • Car Valet
  • Bellman
  • Concierge
  • Hotel Operator

Our Areas of Assessment:



Agents score their first and last impressions with this department, giving bonus points for speedy luggage assistance, professionalism and attention to detail.

Front Desk

On the front lines of guest service, desk staff are evaluated with an eye to demeanor, efficiency and attention to detail. We’ll tell you who is the best and brightest on your team — and who is lagging behind.


The Room

Well-traveled service experts, field agents give Star Employee Award status to the best of your team — commending the strongest links in your chain of service.

From daily turndown service to special requests, agents test every aspect of Housekeeping Service for consistency, professionalism and timeliness.

The Bar

One dishonest bartender pocketing two drink payments every hour during a full-time shift can result in losses of nearly $50,000 over the course of one year.

A dishonest bartender is no match for our experienced team of field agents who are aware of all the tricks. Our agents are experts at blending in and perform their evaluations without being identified.

Understanding the importance of proper alcohol portioning to bar revenue, Insight evaluations can include drink measurements to better control pouring costs.


The Restaurant

Did you know that just one full-time server reusing two buffet checks each shift over the course of a year can result in a loss of more than $50,000?

Insight agents are trained to evaluate your current system of buffet check controls – or lack thereof – and report with suggestions for improvement.

Our agents love to give Star Employee awards. Bussers, host staff and servers alike are evaluated… with the best of your team given Star Employee kudos for service excellence.

The Spa

Whatever your spa menu, our professionals have the knowledge and expertise to evaluate each experience from beginning to end in ways that can favorably impact your profitability.

The success and efficiency of your business is our first priority. We look forward to the opportunity to become your hospitality evaluation services provider.
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